Training, Certification, and Career Topics
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Training, Certification, and Career Topics

Pearson VUE - endless frustration with the most horrible IT company on planet Earth!!!

3 weeks ago

I sat multiple exams from multiple vendors during the last 2 months and one of them was Juniper. All of the exams were the so called "online proctored exams" which are served by the super ridiculous OnVUE platform written by script kiddies during a high-school recess. You can login no earlier than 15 mins prior the exam during which you need to download a huge piece of software, upload 6 full-resolution photos from your phone, then do it a second time because it never works from the first time, then pray this happens within 15 minutes from the exam start hour or you are refused access to the platform. And if this is not enough then you get your exam interrupted by their stupid software because SKYPE WAS RUNNING?!? How did this happen when there is a pre-check for running software and everything was validated to be in order by their software and so called proctor? Their software goes fullscreen, you can't Alt+Tab or anything else. Or god forbid your Internet connection is not 100Mbps international peering - their software claims to be disconnected and forces you to restart the validation process (of course after you have uploaded the 6 images). Pearson VUE's support is utterly ridiculous and unreachable not to mention you CANNOT CONTACT THEM if you have technical issues in the minutes prior the exam - there is just no way to call the proctor!

 

If this is not enough they try to sabotage you in other creative ways as well. They didn't let me sit one of my exams due to a "payment processing error". It took me 2 hours to get to the chat support which tells me your payment hasn't gone through so go to phone support as we can't deal with payments. 1 hour in the queue of phone support (international call to Australia cause they don't work 24/7) which tells me - send an e-mail with the full details and they'll take it from there. In the meantime I see my debit card charged so surprise - no actual payment processing error and waited for a refund for SIX WEEKS from these knuckleheads exchanging over 20 e-mails. I asked them multiple times to provide a replacement 35% discount code as they screwed my up and all they repeat is "try to rebook", "use the old code", "go ask your vendor".

 

I've kept full documentation of their ridiculous actions included recorded phone calls. If you are still not sure how horrible they are read these reviews:

 

https://www.trustpilot.com/review/www.pearsonvue.com

 

https://www.facebook.com/pg/PearsonVUE/community/?ref=page_internal

 

I urge everyone to boycott this ridiculous company until Juniper and other vendors give us an alternative (Prometric?). It's just time and money down the drain otherwise.

 

P.S. I managed to pass all my exams despite Pearson's efforts to introduce as much stress as possible to the certification exam environment.

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