Besides turning on authd traceoptions, what can I do to debug PPPoE subscribers failing to come up? I am getting a "reason: ppp subscriber-mgr-activation-failed" however that error is rather generic. How can I get more details? Thank you.
A. Capture shmlog (before capture, clear history shmlog)
clear shmlog entries logname all clear shmlog statistics logname all
>show shmlog statistics logname all >show shmlog entries logname all
Then you can review the information to find any recent errors
B. Besides authd you need smgd & jpppd traceoption when observing subscriber-mgr-activation-failed counter increasing, and then disable those once finished.
jpppd trace: set protocols ppp-service traceoptions file jpppd-trace set protocols ppp-service traceoptions file size 100m set protocols ppp-service traceoptions level all set protocols ppp-service traceoptions flag all
smgd: set system processes smg-service traceoptions file smgd-trace set system processes smg-service traceoptions file size 100m set system processes smg-service traceoptions level all set system processes smg-service traceoptions flag all
Let me ask you the following:
This was working before?
Any firewall filters that might be blocking the traffic?
Is the configuration complete? especially with the profiles? please check this KB